Onlinestoreterms&conditions.

Angel Food Ltd · Last updated 27 September 2026

Thank you for shopping with Angel Food. These terms explain how orders placed through our online store work. If you have a question, email info@angelfood.co.nz or call 0800 115 002.

1. About these terms

These terms apply to consumer purchases made directly through the Angel Food online store. By placing an order, you agree to them. Our separate terms of trade apply to wholesale and other business accounts.

Nothing in these terms limits your rights under New Zealand consumer law.

2. Products and availability

We do our best to keep product descriptions, ingredients, prices and availability accurate. Products may change or sell out.

If we cannot supply an item you ordered, we will contact you to arrange a suitable alternative with your agreement or refund the unavailable item. We will not substitute a product without checking with you first.

3. Prices and payment

Prices are displayed in New Zealand dollars. The total price, including any applicable GST and delivery charge, will be shown at checkout before you place your order.

Payment is taken when you place your order using the payment methods offered at checkout. We may change prices from time to time, but a later price change will not affect an order we have already accepted.

4. Placing an order

When you place an order, we will send an acknowledgement to the email address you provide. Please check your order and delivery details carefully.

We may contact you if an item is unavailable, payment cannot be processed, or we cannot deliver to your address. If we cannot fulfil your order, we will refund any amount paid for the items we cannot supply.

Minimum order is 12 units.

5. Delivery areas and charges

We deliver to the New Zealand addresses available at checkout. Delivery charges depend on your location and will be shown before you pay.

Some addresses, including rural addresses, may require a different delivery arrangement or may be outside our delivery area. If we cannot safely deliver a frozen order to your address, we will contact you and arrange a refund.

6. Dispatch and delivery

We plan dispatch around the needs of frozen food. Our current dispatch days and estimated delivery times are listed on our Shipping & Delivery page: [insert link when published].

Once your order has been dispatched, we will send you tracking information where available. Delivery estimates may change because of public holidays, weather, courier disruption or other circumstances. If there is a problem with delivery, please contact Angel Food so we can follow it up.

7. Receiving frozen meals

Our meals are snap-frozen to lock in freshness and packed for delivery. Please arrange for someone to bring your order inside promptly and store the meals according to the instructions on their packaging.

If a meal arrives warm, fully thawed, damaged or in otherwise concerning condition, do not eat or refreeze it. Contact us promptly with your order number, a description of the issue and, if possible, photographs. We will assess what happened and arrange the appropriate remedy.

8. Changes and cancellations

If you need to change an order or delivery address, contact us as soon as possible. We will try to make the change if the order has not yet been packed or dispatched.

If you change your mind, please contact us before dispatch. Because our products are perishable, we may be unable to cancel or accept a return after an order has been dispatched. This does not affect your rights if a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet consumer guarantees.

9. Problems with an order

We want your order to arrive in good condition and match what you purchased. If something is missing, incorrect, damaged, unsafe or delayed, please contact info@angelfood.co.nz or 0800 115 002 with your order number.

Letting us know promptly helps us investigate, especially for temperature-sensitive food. We may ask for photographs or other details, but there is no fixed 24-hour cut-off for your rights under consumer law.

Depending on the issue and your rights, the remedy may include a replacement, refund or another appropriate solution. Angel Food will work with the delivery provider where necessary; you do not need to resolve a courier problem yourself before contacting us.

10. Ingredients, allergens and storage

Please read the ingredients, allergen, heating and storage information on the specific product pack before eating it. Product recipes and packaging may change, so the pack you receive is the most relevant source of information.

If you have an allergy or a question about a product, contact us before ordering. Follow the date and storage instructions printed on the pack, and heat meals thoroughly as directed.

11. Website use

The content, images, names and branding on this website belong to Angel Food or are used with permission. You may use the website to learn about and purchase our products, but please do not copy or use its content commercially without our permission.

We aim to keep the website available and accurate, although technical issues can occasionally occur. If a checkout error affects your order, contact us and we will help resolve it.

12. Privacy and governing law

We handle personal information in accordance with our Privacy Policy. We use the details you provide to process and deliver orders and to contact you about them.

These terms are governed by New Zealand law.

Contact us

Angel Food Ltd
Email: info@angelfood.co.nz
Phone: 0800 115 002