✦ Support
HelpCentre.
Good food should be easy to enjoy. Here are answers to common questions about ordering Angel Food, getting your meals delivered, and keeping them at their best.
Delivery
Where do you deliver?
We're preparing to deliver our snap-frozen meals directly to homes across New Zealand. Available delivery areas will appear at checkout. If your address isn't accepted, get in touch and we'll see what options are available.
When will my order arrive?
We dispatch frozen meal orders on [confirmed dispatch days]. Once your order is on its way, we'll email you a tracking link. Delivery times may vary by location and around public holidays.
How much is delivery?
Your delivery charge will be shown at checkout before you pay. [Add confirmed regional rates and any free-delivery thresholds.]
Do I need to be home?
Please arrange for someone to bring your order inside as soon as it arrives and place the meals in the freezer. We pack orders for delivery with temperature control in mind, but frozen food should not be left unattended for longer than necessary.
My order is delayed. What should I do?
Check the tracking link in your dispatch email first. If the delivery appears delayed or you're concerned about the condition of your meals, contact us at info@angelfood.co.nz or 0800 115 002. Please include your order number so we can help quickly.
Ordering
Is there a minimum order?
[Add the confirmed minimum order or carton size.] You'll see any minimum requirement before completing checkout.
I can't check out with my address. What should I do?
First, check that your street address and postcode are correct. If you still can't place your order, contact us and we'll check whether delivery is available in your area.
Can I change my order?
Get in touch as soon as possible with your order number. We'll do our best to help if your order hasn't been packed or dispatched.
Our products
What can I order from Angel Food?
Angel Food makes plant-based cheeses, meats and ready-to-go meals. Our direct-delivery range will begin with meals, snap-frozen to lock in freshness and ready to heat when you need them.
Where can I buy Angel Food in stores?
You can find Angel Food products at supermarkets and foodservice outlets across New Zealand. Visit our Where to Buypage to look for a nearby stockist. Ranges vary by store, so it's best to check availability before making a special trip.
Where can I find ingredients and allergen information?
Each product has its own ingredients, nutrition information and allergen details on the pack and on our Ingredients and Nutrition page. Please check the details for the specific product before eating, particularly if you have an allergy.
Heating and storage
Will my meals arrive frozen?
Our meals are snap-frozen to lock in freshness and packed for delivery. Put them in the freezer promptly when they arrive. If a meal arrives thawed, warm, or with damaged packaging, contact us before consuming it.
How do I heat my meal?
Follow the instructions printed on your meal's packaging. Heating times vary between meals and appliances. Make sure the meal is thoroughly heated all the way through before eating.
How long will my meals keep?
Keep your meals frozen and follow the date and storage instructions printed on each pack. Those instructions take precedence over general guidance because they are specific to the product.
Can I refreeze a thawed meal?
Please follow the instructions on the pack. If your delivery has thawed in transit and you're unsure whether it is safe to keep, contact us with your order number and a photo of the product.
Still need a hand?
We'd love to help — email us, call us, or use the form on our contact page.